Dr. Martin Luther King Jr. said, "Life's most persistent and urgent question is, 'What are you doing for others?'"
Under the direction of Flagship Logistics Group CEO Bob Moran the company has clearly answered this question for 2014. The recently opened state-of-the-art customer contact center in Indianapolis, IN. has been built to exceed ADA handicap standards with one goal in mind: to hire veterans and active duty personnel, disabled or not, to staff the customer care center.
Flagship Logistics Group’s plan for the customer care center is to facilitate the hiring, training, and provision—for as many veterans as possible—of living wage jobs with ample opportunity for career advancement. Veterans hired for the customer care center will learn skill-sets integral to call center operations, regardless of their disability. This environment encourages continued growth while providing support to succeed, even if it means care givers on-site for assistance. The call center is expected to field more than 50,000 calls per month to assist in management of workload, inbound, outbound, and blended customer service calling.
Flagship Logistics Group specializes in frozen and refrigerated LTL (less than load) transportation, high quality, third-party contract warehousing, manufacturing support, and general out-sourced logistical services for customers anywhere in the U.S., using five strategically located temperature controlled distribution warehouses, regional cross-dock/cold storage facilities and a reliable network of temperature-controlled carrier partners. Due to the specialization in this industry it is imperative for the company to provide the very best care to their carriers and their clients. This high level of care must be carried out without exception which is exactly why this customer care center that will be staffed mainly with veterans, due to their logistical training and real-world experiences.
“Our company’s goals to hire veterans, we hope, will be felt across the industry—and more widely,” said Mr. Moran. “Our nation’s veterans and active duty military have sacrificed enormously. Disabled or not, we owe it to them to give them a fresh start. It’s unacceptable that we cannot create work environments that enable them to have that opportunity. They have too much to contribute and as we see it at Flagship Food Group—we want them involved in our businesses, which is why we built this facility. Those we hire into our contact center operations we hope will see this as a stepping stone to grow into other opportunities in other areas of our business.”###
About Flagship Logistics Group
Flagship Logistics Group, a wholly owned subsidiary of Flagship Food Group, specializes in frozen and refrigerated LTL (less than load) transportation. Flagship Logistics Group has emerged as a leader in cold chain network logistics. Providing third-party contract warehousing, manufacturing support and general out-sourced logistics services for customers anywhere in the United States, Flagship Logistics Group uses the industry’s first newly designed TMS (transportation management software) in over a decade from 3GTMS to support contact center operations, along with five strategically located temperature controlled distribution warehouses, multiple regional cross-dock/cold storage facilities and a reliable network of temperature-controlled carrier partners. Additional information can be found at the corporate web site: http://www.flagshipfoodgroup.com/logistics.aspx.